ATM Maintenance Services

L.D. Systems provide total ATM hardware and software care and resolution for all day-to-day issues that may lead to the degradation of an ATMs service availability. This is not just limited to ATM hardware but includes total care of all the machines in your network regardless of the manufacturer. L.D. Systems Services, 100% committed to meeting your expectations, in fact it’s guaranteed. L.D. Systems’s Maintenance Services is hundreds of experts who are on-call 24 hours a day, 7 days a week, 365 days a year. L.D. Systems’s stake in ensuring predictable and dependable support is more significant than most. We’ve built our reputation on reliability, quality and customer convenience and therefore truly share your interests in upholding optimum ATM network integrity and performance.

L.D. Systems Maintenance Services include:

First Line Maintenance - dependable resolution to ‘service disruption’ issues such as jammed cards and cash or other materials like receipt rolls, vouchers or statement paper Second Line Maintenance - comprehensive hardware maintenance, including remote problem resolution, emergency parts delivery and labor Software Maintenance - full software maintenance, including upgrades, remote problem resolution and online support for ‘patch’ release updates. Currency Fraud Protection - ensures your ATMs have the latest software to validate deposited notes, therein ensuring the deposit services you offer continue to deliver the highest levels of customer confidence.

First Line Maintenance

If the computer you are reading this on suddenly broke down, would you expect one of your branch staff to be able to fix it? Modern ATMs are built for efficiency, but the most sophisticated technology in the world of financial services can still be disabled by the most unsophisticated problems. Card, paper and currency jams, a minor inconvenience for a specialist, can damage efficiency, soak up the valuable time of your branch teller staff or, in off-premise areas of your network, remain in disrepair in the longer term, severely damaging your credibility in the eyes of customers. With over hundreds of expert support professionals worldwide, L.D. Systems does more to ensure that self-service terminals remain operational than anyone else in the industry. You are guaranteed unlimited telephone access to our service consultants. If the problem cannot be resolved quickly, or the ATM is located away from branch staff, L.D. Systems personnel will be dispatched to restore full functionality. Outsourcing to L.D. Systems will ensure high availability and cut the demands on your staff's time-leaving your staff free to concentrate on your customers.

Second Line Maintenance

Every time your ATM is “Out of Service” it costs you money and has a lasting effect on your customers' satisfaction.  So how do you achieve the optimum level of availability?  L.D. Systems's First Line Maintenance keeps the glitches out of the picture, by dealing quickly with minor problems. But, not every problem is minor. Wear and tear from intensive use, as well as sudden and unpredictable damage caused by vandalism, can lead to problems requiring parts or specialized tools. That's where L.D. Systems's Second Line Maintenance comes in. Scheduled pre-emptive maintenance keeps actual breakdowns to a minimum. When one does occur, our experts are on hand to discover, analyze and repair second line damage to your ATMs, using L.D. Systems approved parts - even upgrading your terminals, if necessary. That's a guarantee of quality no other provider can match. Solutions for Mixed-Vendor ATM Environments

Software Maintenance

Software Maintenance delivers both proactive and reactive support for your networks, systems, and software through effective problem management and updates. Software Maintenance includes: Isolating and resolving problems that require in-depth software knowledge Guidance in locating solutions to known problems Information to resolve procedural problems Code-level patches for problem resolution

Currency Fraud Protection

The changing nature of international currency either through design or the threat of counterfeit means note security must regularly be reviewed and updated. L.D. Systems's Currency Fraud Protection ensures your ATMs have the latest software to validate deposited notes, therein ensuring the deposit services you offer continue to deliver the highest levels of customer confidence. Every time a change takes place this software will deliver updates that will recognize not only a fake from a genuine note but a $10 from a $20 note.

Solutions for Mixed-Vendor ATM Environments

Diebold / NCR / WNI / Bull / Olivetti ATM Programs:   One service provider across your entire network, even if your network includes ATMs from multi-manufacturers. L.D. Systems's service offerings provide the peace of mind that comes with assured continuation, enhancement of customer operations, and partnering with the world leader in self-service solutions. L.D. Systems offers global support programs for the following self-service and Payment Solutions: Diebold: ix-Series (current generation) i-Series (4th generation) MDS (3rd generation) TABS (2nd generation) NCR All Model Series WNI: CSC Series Procash Series Bull: Questar Series Ulysse and Ulysse IV Hector Hercules Minicash Olivetti: 6xxx-series